Workflow Tactics - Remember the task you missed

"Remember the task you missed" – a phrase I often repeated to my team. My work involved managing a flood of correspondence across social media, emails, phone calls, WhatsApp, and in-person meetings. Every interaction spawned 1–20 tasks with deadlines ranging from today to two months from now. With 100+ threads running concurrently, relying on memory was impossible. So, we captured everything using tools that worked for us: to-do lists, flagged emails, calendar reminders, digital notes, and even good old pen and paper.
But capturing is just 20% of the game. Juggling tasks and overlapping responsibilities meant things could slip through. Enter Cal Newport's 3C task management, which transformed how we worked:

➊ CAPTURE: We noted everything – action points from meetings, tasks from conversations, even fleeting ideas. Jot it down immediately, wherever you are.

➋ CONFIGURE: We organized tasks into their proper “boxes.” Urgent to-dos went to a shared team tracker, recurring tasks became reminders, and long-term goals (e.g., 6 months out) were parked in calendars. Color codes and prioritization kept us focused.

➌ CONTROL: We built rituals to plan our days, weeks, and quarters. Instead of reacting to urgent pings, we set weekly deliverables in advance.

A photo of me from 2019, with the wonderful students of a Friendship school... on a river island in Bangladesh


Of course, emergencies happen. When chaos hit, we would tackle the critical things to just survive. But here's the magic: our 3C system meant nothing was lost. When stability returned, we revisited our trackers, calendars, and lists, pick up the missed tasks, and adjust. (Pro tip: I even kept a separate "Not Possible" list for those impossible promises that dissolved into nothingness upon follow-up. This saved me from so many troubles as it had the last updates noted with dates, meaning I could clarify why this was not being done, even if it suddenly came up at a meeting randomly.)

A quick intro to this approach: think about what was the most important task or goal you missed pursuing last year? Maybe a weekly repeating reminder in your calendar would help. Check-in with yourself regularly, and the momentum will soon follow.

Radi
Dhaka
April 2025